Merchant operations
MePP stands for Merchant ePayment Portal. It is a portal for banks and merchants who process terminal transactions. It provides merchant and bank views, dashboards, reports, terminal health monitoring, and ticketing for fast issue resolution.
Merchant can see all their transactions and the status of the transactions. They can see which transactions are failing and the reasons for the same. They can see which terminals are not having transactions and shift them to more productive stores. They can see the service levels of the supplier for the issues faced by merchants.
Bank can see all their merchants and their transactions. They can see which merchants are performing and which are not performing. They can see which terminals are not having transactions and shift them to more productive stores. They can see the service levels of the supplier for the issues faced by merchants.
You can analyze transactions of the last 6 months and see which card types are used more often. Merchants can analyze failing transactions, incomplete transaction breakdowns, top merchants, inactive terminals, and supplier service levels.
The Dashboard gives a real time view of transactions and their status. Admin can view transactions of all merchants, search by period, card type, bank, and amount range, retrieve digital receipts, and export transactions to PDF, Excel, or CSV.
This shows the inventory of all terminals in the field. MePP allocates terminals to merchants, generates installation tickets and activation codes, informs engineers, and manages banks and merchants.
Merchants or help desk staff can create tickets for terminals using TID or serial number, describe issues, attach files, and receive an SLA priority of 12, 24, or 48 hours. Admins allocate tickets to technicians.
TMS manages terminals, checks their heartbeat, flags active or inactive status, activates or deactivates devices, creates campaigns, pushes parameters to groups, and distributes app updates.
Field technicians can view assigned tickets, check merchant locations, address priority issues by SLA, and upload files, PDFs, or images from the app.