Services

ITES

Outbound tele marketing service to acquire new merchants and customers

Call Centre: Tarang offers customized outsourced services, which include voice based inbound/outbound phone support, email support, and online chat. Tarang's operations facility is a high performance center offering world-class infrastructure and exceptional quality of service. All company processes and practices are consistent with international industry standards. Our call centers offer 24*7 services to customers in N America, Europe and India. Our Call Center agents offer voice support in English, Spanish and French.

Tarang offers the specific Call Center services to its clients in the Payments domain. These include:

  • Voice based Customer Support Level 1 and Level II for merchants
  • Voice based Customer Support for end customers of a Merchant Payment Gateway

Marketing support companies outsource many of their Marketing Support processes to us. Some of the key processes are as follows:

  • Lead Generation: Tarang provides tele sales agents who do outbound telephone calling to generate qualified leads for ISOs.
  • Order Booking: Sales order closures are done through sales agents for low value, high volume products and for B2C sales.
  • Merchant acquisition: Tarang can help payment transaction acquirers in Merchant acquisition.
  • Product Surveys: Surveys are done for new product introductions based on questionnaires designed by the customer. Such surveys can be either web-based or through call centers.
  • Customer Satisfaction surveys: We conduct customer satisfaction surveys for services companies with their client base.
  • E-brochures: Tarang does the full design and creation of E-brochures for Marketing Departments. We also create Power Point Presentations, Flash Presentations and Audio Visual Movies for the Corporate Office.
  • Statistical Analysis: Tarang offers high-end statistical analysis to its customers. We can use ANOVA, Factor Analysis, Cluster Analysis, Regression and Multi-Variate analysis techniques. We are specialists in Risk Management in the Payment Industry for credit cards. Our statisticians can evolve risk algorithms and build Fraud engines for detecting credit card fraud.

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